Content Specialist

Content Specialist

Junior Position

We are looking for a content specialist to expand our team Belgium Content Team

What are your main responsibilities?
– Lead Content creation and maintenance strategy, ensuring predictable data, user friendly content and clear, uniform communication and content structures.
– Create support content (policies and processes) easily readable and understandable for all Clients
– Write empathetic, clear and to-the-point responses for our customers, as well as efficient and straightforward self-service online documentation
– Manage the creation, review and localization of the self-service content available to our customers in the help sections of the app and the website
– Coordinate translation processes with local content experts in the European markets, as well as translation agencies, while making sure that the content reflects our culture and tone
– Work closely with global and regional content experts, coordinate the roll-out of new content, and act as the contact point to all content changes happening at the regional level
– Coordinate change and update requests coming from local content experts in the European markets, be proactive in communicating updates and changes, and work closely with them to keep the content up-to-date
– Actively participate to the overall efforts aiming at improving the global content management tools, and be proactive in providing feedback
– Actively participate in Platform Quality Improvements Projects, to ensure content remains of highest quality possible
– Actively participate in Sales driven processes, analysing conversion optimization and advising on how Clients experience the platform and prefer to be served, using possible complaints to help develop platform quality
– Onboard new Clients and ensure correct Content on all channels

Which skills are we looking for?
– Passion for the sustainable Event Management Industry and the Startup community
– 3+ years of content management and optimization
– Experience working in a fast-paced international environment
– Understand how to measure impact and return on investment
– Experience with multilingual content engineers and understanding local market approaches
– Good data management & analytical skills with the ability to use these skills to set up objectives and scorecards
– Understanding of / Experience with IT Development Cycles
– An excellent communicator, with strong interpersonal skills
– Outstanding written and verbal English communication skills with a good eye for detail
– Great networking skills
– Self Driven and motivated personality
– Strong stakeholder management skills including experience working with diverse groups such as PR, and Public Affairs
– A team-player with hands-on mentality
– A ’problem solver’ with a positive attitude

We will offer you:
– Being a part of the change of global ticketing
– Excellent place to work
– Work with professionals and with fun people
– Multi-cultural environment
– Competitive salary
– Excellent benefits
– Excellent additional conditions
– Flexibility in working time and place, ideal to combine with personal life
– Working with new technologies

Interested to join this cool and innovative project? Send us your CV and motivation letter to hr@tixxio.com